Custom Mascots Made Easy: The Process
Step One: Make First Contact
The first step in getting started is by contacting ProMo Costumes online or by phone at 740-383-5176!
Our friendly, knowledgeable and ever so helpful staff will help guide you through determining what you’re looking for in your mascot by asking a few questions like…
“Do you have a character already?” — “Would you like help with developing your character from our character professionals?” — “Do you have artwork or a concept sketch?”
With our guidance, we can usually not only give you an idea on a timeframe for the next stages of getting your mascot or costume but also, typically a price quote!
Step Two: Project Proposal
With information in hand, we can put together a complete project proposal including all the aspects of your custom costume development which includes the materials, construction details, timeframe, payment information and more. If you’re ready to proceed at this point, we will also include a color sketch of your unique character (if necessary) along with fabric swatches. So far, your cost is all of ZERO!
Once you approve the project proposal, you will receive an invoice for 50% of the project costs as deposit which, upon receipt of payment, we will put your project into action and provide a completion date.
Step Three: Constant Communication!
While we work on your character, you will receive consistent updates with pictures and information for every stage of its creation for your approval and feedback. This allows you to be right there in the process with our experts assuring your creation is truly based upon your needs and desires.
Near the end of the mascot’s creation, we will ask you how you wish to receive your mascot upon completion and yes, the majority of our mascots and costumes can be sent via UPS, USPS or FedEx! Sometimes though, those larger than life wonders need to be sent by special delivery services but don’t worry! We have you covered and will arrange everything to meet your needs. 
At this point, the final payment details will be arranged plus shipping costs and, upon your final approval of our work, your custom character will be sent on his or her way to you complete with dressing, care and safety instructions.
Step Four: Expect to Hear from Us!
After you have received your mascot, expect that our ever-so-friendly staff will call or contact you to see if you have any questions and also of course, ask for an update on the escapades of your newly minted character! That isn’t to say you can’t call us though if you have questions or concerns about your creation and of course, we love getting pictures of your mascot out and about at events!
